Refund policy
Returns, Shipping , and Refunds
Email our customer service team for help with returns, exchanges, and other issues:
katharinejewelry@gmail.com
If you’ve got a problem with your order, contact us within 30 days of your order’s shipping date and we’ll be glad to get things fixed up.
If we made a mistake with your order, we’ll do whatever it takes to make it right. Just contact us katharinejewelry@gmail.com and we’ll take care of the rest. If we need you to ship something back to us, we’ll cover the cost of postage, so don’t worry :)
If you made a mistake when you ordered (wrong size, wrong design, wrong address, etc) you’re welcome to request an exchange/re-ship. All we ask is for any returned items to be in good condition and that you cover any shipping charges which come up. Contact us katharinejewelry@gmail.com and we’ll let you know how to proceed! We are more than happy to provide a refund, but we can only refund the cost of the item; we will not refund the cost of shipping.
For returns, items must be in good condition and you must cover any shipping charges. Contact us katharinejewelry@gmail.com and we’ll let you know how to proceed! We can only refund the cost of the item; we will not refund the cost of shipping.
For exchanges, please request and send your exchange within 30 days. Otherwise, we may put your held item back on the shelf to be sold. We may attempt to hold your item while you mail your exchange, but we make no guarantees on exchange availability.
People are usually happy with our stuff, so we never charge restocking fees.
If you need to mail us something, here's our address:
katharinejewelry@gmail.com
katharinejewelry, RoomB2604 Building Mengxiangjiayuan Road Nanhai Nanshan District , 518000 广东, 中国.
Merchandise Pre-Orders
Pre-orders are charged at the time of purchase, not when we ship them out.
Some pre-orders may be required to be ordered separately from other items.
Orders that can have pre-order and non pre-order items purchased together will only ship when all items are ready. Split shipments may happen if the pre-order items are significantly delayed.
If you need to cancel or change a pre-order, please send an email to katharinejewelry@gmail.com as soon as possible.
General Shipping Notes
We ship most domestic packages through the USPS or UPS and internationally via USPS IPA, ePacket, or FedEx International Priority or FedEx International Economic or DHL .
katharinejewelry.com is closed on weekends (Sat + Sun), holidays, and other rare occasions. We may post a notice on our website if orders will take longer than usual to ship.
If your order is lost in transit or comes back 'return to sender', we will either refund the cost of the item minus shipping, or you can pay to have it re-shipped.
We cannot guarantee specific delivery dates, and we do not offer refunds for shipping fees if packages are delivered later than expected. Any option labeled "Next Day" or "2nd Day" simply refers to the exact name of a service provided by a carrier and not a delivery guarantee.
(US) Shipping
All of our (US) shipping classes offer tracking, but vary in price/speed:
UPS Next Day Saver and UPS 2nd Day are very expensive and fast. These packages usually arrive overnight or 2 days after being shipped, but sometimes takes additional days for delivery: such as when your order is placed (it may take us additional time to pack your package), your delivery address (you may live farther away from a major hub), if the order contains pre-orders (see our pre-order policy), or other delivery-related delays (such as weather). We cannot guarantee when packages will arrive and do not offer refunds if it does not arrive in any specific timeframe. Any timeframe provided on our checkout is merely informational. UPS does not pick up or deliver packages on weekends or holidays.
Priority Mail is a faster shipping class offered above Standard in some instances. These packages usually arrive in 2 - 3 days after being shipped.
Standard is an inexpensive, moderately fast option for any order. These packages usually arrive in 2 - 6 days. (Book orders may take a couple of additional extra days to arrive.) Standard may ship via USPS or UPS Ground depending on your location, though if you have a preference, please state this in your comments to the mailroom or send an email to katharinejewelry@163.com.
In some rare instances, Free Shipping, usually labeled as Standard with zero cost, may take additional 3 - 5 days to arrive.
International Shipping
We ship international orders to almost anywhere in the world! Here's an explanation of our international shipping classes:
Fedex is expensive or DHL, very fast, and offers detailed door-to-door tracking. These packages usually have a time-in-transit after shipping of 2-5 days, but we cannot guarantee delivery times. In addition, the cost typically includes customs and duty so this may help avoid hidden fees when your package arrives. (See below taxes section for details.) This type of shipping is good -- and sometimes required -- if your country’s customs agents are evil (looking at you, South America)! Packages sent this way are signature-required, so you must either be at your address, or take advantage of UPS's reroute-to-store or pre-sign options (check UPS.com for availability).
USPS ePacket and IPA is inexpensive and medium-to-slow speed. IPA does not offer tracking, while ePacket does offer some form of tracking. These packages usually arrive within 2 - 6 weeks. These shipping classes are usually very reliable and utilizes your local postal service, however, so if you frequently have lost/stolen mail, it may not be the best choice.
Some countries and weight classes may offer other rare classes, please contact us for any questions!
WARNING: IPA and ePacket is generally reliable in all the countries that we offer it to, but if your order is lost, we will re-ship it once at no charge or offer a refund for the cost of the merchandise. If it goes missing twice, we will not replace it a second time, as this indicates an issue with the address or the local postal service. The best way to prevent lost or returned orders is to ensure your address is correctly formatted, is not missing any apartment or unit numbers, and to make sure that it isn't waiting for a customs payment.
Coupon Codes
For customer service codes with a cost prerequisite, shipping fees and/or taxes do not count towards meeting their requirement. Coupon codes are only applicable to your subtotal, and will not discount shipping.
Shipping Discounts
We occasionally offer free or discounted shipping options as part of a promotional sale. If you choose a free or discounted shipping option, we will ship your order via the Standard shipping class. These shipping options can sometimes be slow, and may take up to a week or more to deliver. If you need your item in a hurry, please upgrade to UPS Next Day or 2nd Day.
Orders with free/discounted shipping will not ship until all items are available. This means that your order may be delayed if you've purchased 'preorder' items or 'made to order' items. You can avoid this in one of two ways:
Place two separate orders -- one with the stuff you want now, and one with the stuff you don't mind waiting for.
Choose a 'regular' shipping option (any option without 'free' or 'discounted' in the title) and we'll split-ship it for you as detailed below.
Split Shipping
If an order contains a preorder item, the order will only ship when all items are ready. (Please order preorder items separately if you would like your other items sooner.)
Larger orders may be split shipped into two Standard packages if the contents of the order don't easily fit together, or if they might damage each other in transit (e.g. a book shipping alongside a rolled poster). International orders may have some items split-shipped without tracking.
Orders made via USPS ePacket / Priority Mail International, FedEx, or UPS Express / Expedited / Next Day / 2nd Day that contain preorders will not split, and will only ship when the entire order is ready.
If you've got any questions, concerns, or would like your items faster, email us at katharinejewelry@gmail.com , or just ask us in the contact box below on the bottom right.
Inventory and Oversells
Due to the way our inventory system works, we will occasionally find ourselves prematurely sold-out of a certain item. In cases like these we'll contact you and offer a refund or a replacement for a similar item.