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FAQ

FAQ


1.PRODUCTS AND QUALITY


1.1.My jewelry is damaged or defective, what is your warranty?


We offer a 90 day manufacturing warranty on all of our items. If your purchase is damaged during shipping or breaks within 90 days due to a manufacturing problem we will replace it no questions asked. Contact us

vgaceti@163.com for a replacement.


Notify:As the color of titanium is purely handmade, each color is different. It can not guarantee that the color is completely consistent with the photos provided by the website. Color difference is not used as a reason for return and exchange


2.MATERIALS

2.1.What materials do you offer?


We offer G2titanium.

2.2.Do the colors fully match the ones shown on the website?

Every monitor has customized settings of colors and brightness, therefore there may be differences between what you see on your monitor and the real colors of materials. Such differences are usually minor but if you have any doubt, you can contact us at any time for further information.

3.ORDERS


3.1.How can I check the status of my order?

You can track the status of your order in the page My Orders but to do this you need to log into your profile.


Upon every change in the status of your order you will be notified immediately by e-mail.

3.2.Can I cancel my order?

Yes, you have the opportunity to cancel your order before it has been delievey. After the delievey, it can no longer be cancelled.


Contact us as soon as possible and we will check the status of your order and whether it can be cancelled. You can do that by yourself by logging into your user profile, then go to My Orders and choose the Cancel Order option.


Expect to receive our confirmation for your cancellation by e-mail. If you do not receive such confirmation within a couple of hours, please, contact us immediately.

4.SHIPPING

4.1.To which countries do you make deliveries?

We ship worldwide!

4.2.How is the shipment processed?

Shipment is processed by courier service (UPS or other local delivery company) to the destination address specified by the customer.

4.3.Are there any taxes or duties charged or payable?
IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies to all international orders.

5.PAYMENT


5.1.What payment methods will you accept?

You can pay by credit card, via PayPal.

5.2.How are my data protected via online payment?

No matter which payment method you may choose, your data will be 100% secured and only authorized institutions (such as the bank issuing your card) may access them.

5.3.Do you offer any discount codes?

Yes. Keep an eye on the promotional campaigns posted in our website and in our facebook page.


6.RETURNS AND REFUNDS


6.1.Returns can be submitted here.

We accept returns of items in their original condition within 14 days of the delivery date. Customers are responsible for return shipping fees.

For returns in the United States, if you choose to use a prepaid shipping label for your return, $5 will be deducted from your refund.

For international returns, the cost of the pre-paid return label will be deducted from your refund.

Items must be sent back within 14 days of the return submission. If items have not been mailed back in that time period, the return will be voided.


In most cases, refunds will be processed within 7 business days of receiving the returned items.


Notify:As the color of titanium is purely handmade, each color is different. It can not guarantee that the color is completely consistent with the photos provided by the website. Color difference is not used as a reason for return and exchange

6.2.How can I find out what is happening with the products ordered for replacement or return?

you will be promptly notified by e-mail.